FAQ

What are your working hours?

Our working hours are every day from 7:00 AM to 10:30 PM Hong Kong Time.

Is the website currency in USD?

Yes, all prices on our website are displayed in USD.

Why is the product quantity I received different from my order?

If the amount transferred to us is less than your order total, the factory will adjust the product quantity to match the received payment. This is done to expedite shipping.

Which countries can you ship vapes to?

We ship to multiple countries and regions, including:

  • United States, United Kingdom, Germany, Spain, France, Italy, Russia, Canada, Netherlands, Singapore, Thailand, Mexico, Saudi Arabia, and many more.
  • Europe: Countries include Germany, Italy, France, Spain, Finland, Belgium, Hungary, Netherlands, Poland, Austria, Czech Republic, Slovenia, and others.

If your country is not listed, please contact us, and we will work to find a logistics solution for you.

Why hasn’t my product shipped after payment?

  • Banks require 1-3 business days to process transactions before transferring funds to us.
  • Once funds are received, orders are sent to the factory for production, which takes 3-7 business days.
  • After production, the logistics company takes over, and a tracking number is provided.

How long does delivery take?

  • Delivery to the USA usually takes 2-3 weeks.
  • Delivery times to other regions may vary but could take up to 30 days due to new shipping restrictions.

We will notify you immediately if there are delays or issues with your shipment.

How do I know my package has been shipped?

When your package is handed over to the logistics company, you will receive:

  • A tracking number.
  • A logistics link or printout (PDF or image).

Where are you located?

We are based in Shenzhen, China.

Why are your products cheaper than others?

Our direct relationships with manufacturers and agents, along with strict cost control, allow us to offer competitive prices.

Where can I check my order details?

Log in to your account on our website to view order details.
If you don’t have an account, register with the email you used during purchase.

What is the minimum order quantity?

To align with our wholesale business model, we recommend:

  • A minimum of 100 pieces or a cart value of $400.
  • For disposable vapes:
    • Minimum 10 boxes (10 pieces per box).
    • For products packaged differently (e.g., 12 pieces per box), details will be shared after the order is placed.

Can I mix flavors for disposable vapes?

Each flavor requires a minimum order of 10 pieces (1 pack). Flavors cannot be mixed below this quantity.

Are your products genuine and authentic?

  • Most products are genuine. If requested, we can arrange for OEM production.
  • Customers may choose between genuine and high-quality imitations based on their needs.
  • Unless specified, we will select products based on availability. Refunds are not provided once products are shipped.

Are there clearance fees for my order?

Some countries may apply a customs clearance fee. Customers are responsible for these fees. Please confirm potential fees with us before placing your order.

What happens if products are faulty?

If there are quality issues:

  1. Keep the faulty products and provide a video showing the issue (e.g., the product not working).
  2. Compensation requests are accepted only with video proof.
  3. Replacement products will be included in your next order, along with discount coupons (1-10%) based on your order value.
  4. The product guarantee period is 6 months from delivery.

Do you ship during Chinese holidays?

Shipping is unavailable during the following holidays (Beijing Time):

  • Sundays
  • New Year’s Eve and Day
  • Spring Festival
  • Lantern Festival
  • Labor Day
  • Dragon Boat Festival
  • Mid-Autumn Festival
  • National Day

Do you accept small orders?

We do not handle retail orders under 100 pieces. However, we can provide reseller contact information to help smaller buyers find convenient options.

Can I list my vape brand on your website?

Yes. Manufacturers and brand owners can publish their products on our website. Logistics and pricing arrangements may vary but will remain competitive.

What is your return policy?

We strive to ensure the highest quality for all our products. However, if there are issues, please refer to the following guidelines based on product type:

Disposable Vapes

  1. Compensation for Quality Issues:
    • If the product has quality problems, contact us to initiate the compensation process.
    • Returns for disposable e-cigarettes containing e-liquid are not possible as China bans their import. Any returned items will be destroyed by Chinese customs.
  2. Compensation Procedure:
    • Keep all damaged products and provide a video showing the product not working during use.
    • Video proof is mandatory for compensation claims as required by the factory.
  3. Resolution:
    • Once approved, compensation will be included in your next order as replacement products.
    • A discount coupon (1-10%) will also be provided, depending on your order value.
    • The warranty period for new products is 6 months from the delivery date.

Box Mods and Pod Vape Devices

  1. Eligibility for Returns:
    • Box mods and pod vape devices without e-liquid are eligible for returns and reimbursement.
  2. Return and Compensation Process:
    • Keep all damaged products and provide a video showing the product not working during use.
    • Damaged products must be returned to us before initiating the factory compensation process.
    • The factory requires video proof to validate claims.
  3. Resolution:
    • Once the damaged items are returned, we will process your request and coordinate with the factory for a replacement product.
    • The return process typically takes about one week to complete.

How can I contact you?

For inquiries, please visit our contact page by clicking here.